Publications in collaboration with researchers from Universidad de Oviedo (18)


  1. A firm-industry analysis of services versus manufacturing

    European Research on Management and Business Economics, Vol. 28, Núm. 1, pp. 108-117


  1. Is sustainable performance explained by firm effect in small business?

    Sustainability (Switzerland), Vol. 12, Núm. 23, pp. 1-13


  1. Firm and industry effects on samll, medium-sized and large firms performance

    Business Research Quarterly, Vol. 22, Núm. 1, pp. 25-35


  1. Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies

    Journal of Service Theory and Practice, Vol. 25, Núm. 6, pp. 700-724


  1. Intentionality attributions and humiliation: The impact on customer behavior

    European Journal of Marketing, Vol. 48, Núm. 5-6, pp. 901-923


  1. Collaborative manufacturer-distributor relationships: The role of governance, information sharing and creativity

    Journal of Business and Industrial Marketing, Vol. 28, Núm. 8, pp. 620-637


  1. Estrategias de cartera de productos-marcas para empresas detallistas. Efectos derivados de la introducción de nuevas categorías de marcas de distribuido

    Estrategias competitivas en canales de distribución comercial tradicional "versus" on-line (Cátedra Fundación Ramón Areces de Distribución Comercial), pp. 191-209


  1. Explaining customer satisfaction with complaint handling

    International Journal of Bank Marketing, Vol. 28, Núm. 2, pp. 88-112

  2. Inspection and diagnostic criteria for FANS installed in air conditioning systems of public transport vehicles

    ASME 2010 International Mechanical Engineering Congress and Exposition (IMECHE)

  3. Lack of preferential treatment: Effects on dissatisfaction after a service failure

    Industrial Robot, Vol. 37, Núm. 2, pp. 45-68

  4. Lack of preferential treatment: Effects on dissatisfaction after a service failure

    Journal of Service Management, Vol. 21, Núm. 1, pp. 45-68

  5. Reactions toward affirmative action measures for women

    Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology, Vol. 26, Núm. 3, pp. 211-221

  6. The effects of customer age and recovery strategies in a service failure setting

    Journal of Financial Services Marketing, Vol. 15, Núm. 1, pp. 32-48