Publikationen in Zusammenarbeit mit Forschern von Universidad de Oviedo (17)


  1. A firm-industry analysis of services versus manufacturing

    European Research on Management and Business Economics, Vol. 28, Núm. 1, pp. 108-117


  1. Is sustainable performance explained by firm effect in small business?

    Sustainability (Switzerland), Vol. 12, Núm. 23, pp. 1-13


  1. Firm and industry effects on samll, medium-sized and large firms performance

    Business Research Quarterly, Vol. 22, Núm. 1, pp. 25-35


  1. Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies

    Journal of Service Theory and Practice, Vol. 25, Núm. 6, pp. 700-724


  1. Intentionality attributions and humiliation: The impact on customer behavior

    European Journal of Marketing, Vol. 48, Núm. 5-6, pp. 901-923


  1. Collaborative manufacturer-distributor relationships: The role of governance, information sharing and creativity

    Journal of Business and Industrial Marketing, Vol. 28, Núm. 8, pp. 620-637


  1. Estrategias de cartera de productos-marcas para empresas detallistas. Efectos derivados de la introducción de nuevas categorías de marcas de distribuido

    Estrategias competitivas en canales de distribución comercial tradicional "versus" on-line (Cátedra Fundación Ramón Areces de Distribución Comercial), pp. 191-209


  1. The effects of customer age and recovery strategies in a service failure setting

    Journal of Financial Services Marketing, Vol. 15, Núm. 1, pp. 32-48

  2. Reactions toward affirmative action measures for women

    Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology, Vol. 26, Núm. 3, pp. 211-221

  3. Lack of preferential treatment: Effects on dissatisfaction after a service failure

    Industrial Robot, Vol. 37, Núm. 2, pp. 45-68

  4. Lack of preferential treatment: Effects on dissatisfaction after a service failure

    Journal of Service Management, Vol. 21, Núm. 1, pp. 45-68

  5. Explaining customer satisfaction with complaint handling

    International Journal of Bank Marketing, Vol. 28, Núm. 2, pp. 88-112