Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies
- Iglesias, V.
- Varela-Neira, C.
- Vázquez-Casielles, R.
ISSN: 2055-6225
Ano de publicación: 2015
Volume: 25
Número: 6
Páxinas: 700-724
Tipo: Artigo
Revista:
Journal of Service Theory and Practice