Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies

  1. Iglesias, V.
  2. Varela-Neira, C.
  3. Vázquez-Casielles, R.
Journal:
Journal of Service Theory and Practice

ISSN: 2055-6225

Year of publication: 2015

Volume: 25

Issue: 6

Pages: 700-724

Type: Article

DOI: 10.1108/JSTP-04-2014-0073 GOOGLE SCHOLAR