Why didn’t it work out? The effects of attributions on the efficacy of recovery strategies

  1. Iglesias, V.
  2. Varela-Neira, C.
  3. Vázquez-Casielles, R.
Revista:
Journal of Service Theory and Practice

ISSN: 2055-6225

Ano de publicación: 2015

Volume: 25

Número: 6

Páxinas: 700-724

Tipo: Artigo

DOI: 10.1108/JSTP-04-2014-0073 GOOGLE SCHOLAR