Lack of preferential treatment: Effects on dissatisfaction after a service failure

  1. Varela-Neira, C.
  2. Vázquez-Casielles, R.
  3. Iglesias, V.
Journal:
Industrial Robot

ISSN: 0143-991X

Year of publication: 2010

Volume: 37

Issue: 2

Pages: 45-68

Type: Article