The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context
- Varela-Neira, C.
- Vázquez-Casielles, R.
- Iglesias-Argüelles, V.
ISSN: 0264-2069, 1743-9507
Year of publication: 2008
Volume: 28
Issue: 4
Pages: 497-512
Type: Article