The influence of emotions on customer's cognitive evaluations and satisfaction in a service failure and recovery context

  1. Varela-Neira, C.
  2. Vázquez-Casielles, R.
  3. Iglesias-Argüelles, V.
Journal:
Service Industries Journal

ISSN: 0264-2069,  1743-9507

Year of publication: 2008

Volume: 28

Issue: 4

Pages: 497-512

Type: Article

DOI: 10.1080/02642060801917612 GOOGLE SCHOLAR
Data source: Scopus