Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth

  1. Vázquez-Casielles, R.
  2. Iglesias, V.
  3. Varela-Neira, C.
Journal:
Service Business

ISSN: 1862-8508 1862-8516

Year of publication: 2017

Volume: 11

Issue: 2

Pages: 321-343

Type: Article

DOI: 10.1007/S11628-016-0311-8 GOOGLE SCHOLAR