Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth
- Vázquez-Casielles, R.
- Iglesias, V.
- Varela-Neira, C.
Journal:
Service Business
ISSN: 1862-8508
Year of publication: 2017
Volume: 11
Issue: 2
Pages: 321-343
Type: Article