Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth

  1. Vázquez-Casielles, R.
  2. Iglesias, V.
  3. Varela-Neira, C.
Zeitschrift:
Service Business

ISSN: 1862-8508,  1862-8516

Datum der Publikation: 2017

Ausgabe: 11

Nummer: 2

Seiten: 321-343

Art: Artikel

DOI: 10.1007/S11628-016-0311-8 GOOGLE SCHOLAR
Datenquelle: Scopus