Co-creation and service recovery process communication: effects on satisfaction, repurchase intentions, and word of mouth
- Vázquez-Casielles, R.
- Iglesias, V.
- Varela-Neira, C.
Zeitschrift:
Service Business
ISSN: 1862-8508
Datum der Publikation: 2017
Ausgabe: 11
Nummer: 2
Seiten: 321-343
Art: Artikel