Explaining customer satisfaction with complaint handling

  1. Varela-Neira, C.
  2. Vázquez-Casielles, R.
  3. Iglesias, V.
Journal:
International Journal of Bank Marketing

ISSN: 0265-2323

Year of publication: 2010

Volume: 28

Issue: 2

Pages: 88-112

Type: Article

DOI: 10.1108/02652321011018305 GOOGLE SCHOLAR
Data source: Scopus