Service recovery, satisfaction and behaviour intentions: Analysis of compensation and social comparison communication strategies

  1. Vázquez-Casielles, R.
  2. Iglesias, V.
  3. Varela-Neira, C.
Journal:
Service Industries Journal

ISSN: 0264-2069,  1743-9507

Year of publication: 2012

Volume: 32

Issue: 1

Pages: 83-103

Type: Article

DOI: 10.1080/02642069.2010.511187 GOOGLE SCHOLAR
Data source: Scopus