The effects of customer age and recovery strategies in a service failure setting

  1. Varela-Neira, C.
  2. Vázquez-Casielles, R.
  3. Iglesias, V.
Journal:
Journal of Financial Services Marketing

ISSN: 1363-0539,  1479-1846

Year of publication: 2010

Volume: 15

Issue: 1

Pages: 32-48

Type: Article

DOI: 10.1057/FSM.2010.2 GOOGLE SCHOLAR
Data source: Scopus