Structured behavioral and conventional interviewsDifferences and biases in interviewer ratings

  1. Pamela Alonso 1
  2. Silvia Moscoso 1
  1. 1 Universidade de Santiago de Compostela
    info

    Universidade de Santiago de Compostela

    Santiago de Compostela, España

    ROR https://ror.org/030eybx10

Revista:
Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology

ISSN: 1576-5962

Año de publicación: 2017

Volumen: 33

Número: 3

Páginas: 183-192

Tipo: Artículo

DOI: 10.1016/J.RPTO.2017.07.003 DIALNET GOOGLE SCHOLAR lock_openAcceso abierto editor

Otras publicaciones en: Revista de psicología del trabajo y de las organizaciones = Journal of work and organizational psychology

Resumen

Esta investigación examinó tres cuestiones: (1) el grado en que los entrevistadores se sienten seguros con sus evaluaciones cuando utilizan un tipo específico de entrevista (conductual o convencional), (2) qué tipo de entrevista muestra mejor capacidad para identificar la idoneidad de los candidatos y (3) el efecto de dos sesgos en las calificaciones de las entrevistas: (a) la similitud entre el sexo del candidato y el del entrevistador y (b) tener información previa sobre el candidato. Los resultados mostraron que los evaluadores se sienten más seguros de sus evaluaciones y que éstas son más precisas con la entrevista conductual estructurada - ECE, que la información previa sobre el candidato afecta negativamente a la entrevista y que la similitud en el sexo de entrevistador y entrevistado ha producido resultandos no concluyentes. Finalmente, se discuten las implicaciones para la teoría y la práctica de la entrevista de selección

Información de financiación

The two authors contributed equally. The research reported in this manuscript was supported by Grant PSI2014-56615-P from the Spanish Ministry of Economy and Competitiveness and Grant 2016 GPC GI-1458 from the Consellería de Cultura, Educación e Orden, Xunta de Galicia.

Referencias bibliográficas

  • Aguado, D., Rico, R., Rubio, V.J., Fernández, L., Applicant reactions to social network web use in personnel selection and assessment. Journal of Work and Organizational Psychology 32 (2016), 183–190, 10.1016/j.rpto.2016.09.001.
  • Alonso, P., ¿Producen resultado adverso de género las entrevistas estructuradas de selección de personal?. Journal of Work and Organizational Psychology 27 (2011), 43–53, 10.5093/tr2011v27n1a5.
  • Alonso, P., Moscoso, S., Cuadrado, D., Procedimientos de selección de personal en pequeñas y medianas empresas españolas. Journal of Work and Organizational Psychology 31 (2015), 79–89, 10.1016/j.rpto.2015.04.002.
  • Alonso, P., Moscoso, S., Salgado, J.F., Structured behavioral interview as a legal guarantee for ensuring equal employment opportunities for women: A meta-analysis. European Journal of Psychology Applied to Legal Context 9 (2017), 15–23, 10.1016/j.ejpal.2016.03.002.
  • Anderson, N., Herriot, P., Hodgkinson, G.P., The practitioner-researcher divide in Industrial Work and Organizational (IWO) psychology: Where are we now, and where do we go from here?. Journal of Occupational and Organizational Psychology 74 (2001), 391–411, 10.1348/096317901167451.
  • Anderson, N., Salgado, J.F., Hülsheger, U.R., Applicant reactions in selection: Comprehensive meta-analysis into reaction generalization versus situational specificity. International Journal of Selection and Assessment 18 (2010), 291–304, 10.1111/j.1468-2389.2010.00512.x.
  • Blackman, M., Using interviewing in selection. Goldstein, H.W., Pulakos, E.D., Passmore, J., Semedo, C., (eds.) The Wiley Blackwell Handbook of the Psychology of Recruitment, Selection and Employee Retention, 2017, John Wiley & Sons, Ltd., New York, 182–201.
  • Bruk-Lee, V., Lanz, J., Drew, E.N., Coughlin, C., Levine, P., Tuzinski, K., Wrenn, K., Examining applicant reactions to different media types in character-based simulations for employee selection. International Journal of Selection and Assessment 24 (2016), 77–91, 10.1111/ijsa.12132.
  • Campion, M.A., Identification of variables most influential in determining interviewers’ evaluations of applicants in a college placement center. Psychological Reports 42 (1978), 947–952, 10.2466/pr0.1978.42.3.947.
  • Campion, M.A., Palmer, D.K., Campion, J.E., A review of structure in the selection interview. Personnel Psychology 50 (1997), 655–702, 10.1111/j.1744-6570.1997.tb00709.x.
  • Choragwicka, B., Moscoso, S., Validez de contenido de una Entrevista Conductual Estructurada. Revista de Psicología del Trabajo y de las Organizaciones 23 (2007), 75–92.
  • Conway, J.M., Jako, R.A., Goodman, D.F., A meta-analysis of interrater and internal consistency reliability of selection interviews. Journal of Applied Psychology 80 (1995), 565–579, 10.1037/0021-9010.80.5.565.
  • Dipboye, R.L., Selection interviews: Process perspectives. 1992, Southwestern Publishing Group, South-Nashville, TN.
  • Dipboye, R.L., Structured selection interviews: Why do they work? Why are they underutilized?. Anderson, N., Herriott, P., (eds.) International Handbook of Selection and Assessment, 1997, J Wiley, London, 455–474.
  • Elliott, A.G.P., Sex and decision making in the selection interview: A real-life study. Journal of Occupational Psychology 54 (1981), 265–273, 10.1111/j.2044-8325.1981.tb00067.x.
  • García-Izquierdo, A.L., Ramos-Villagrasa, P.J., Castaño, A.M., e-Recruitment, gender discrimination, and organizational results of listed companies on the Spanish Stock Exchange. Journal of Work and Organizational Psychology 31 (2015), 155–164, 10.1016/j.rpto.2015.06.003.
  • Goodale, J.G., The fine art of interviewing. 1982, Prentice Hall, Englewood Cliffs, NJ.
  • Graves, L.M., Powell, G.N., Sex similarity, quality of the employment interview and recruiters’ evaluation of actual applicants. Journal of Occupational and Organizational Psychology 69 (1996), 243–261, 10.1111/j.2044-8325.1996.tb00613.x.
  • Grieve, R., Hayes, J., Employment testing online, offline, and over the phone: Implications for e-assessment. Journal of Work and Organizational Psychology 32 (2016), 95–101, 10.1016/j.rpto.2016.04.001.
  • Huffcutt, A.I., Arthur, W., Hunter and Hunter (1984) revisited: Interview validity for entry-level jobs. Journal of Applied Psychology 79 (1994), 184–190, 10.1037/0021-9010.79.2.184.
  • Huffcutt, A.I., Culbertson, S.S., Weyhrauch, W.S., Employment interview reliability: New meta-analytic estimates by structure and format. International Journal of Selection and Assessment 21 (2013), 264–276, 10.1111/ijsa.12036.
  • Huffcutt, A.I., Culbertson, S.S., Weyhrauch, W.S., Moving forward indirectly: Reanalyzing the validity of employment interviews with indirect range restriction methodology. International Journal of Selection and Assessment 22 (2014), 297–309, 10.1111/ijsa.12078.
  • Janz, T., Initial comparisons of patterned behavior description interviews versus unstructured interviews. Journal of Applied Psychology 67 (1982), 577–580, 10.1037/0021-9010.67.5.577.
  • Janz, T., The patterned behavior description interview: The best prophet of the future is the past. Eder, R.W., Ferris, G.R., (eds.) The Employment Interview: Theory, Research, and Practice, 1989, Sage, Thousand Oaks, CA, 158–168.
  • Janz, T., Hellervik, L., Gilmore, D.C., Behavior description interviewing: New, accurate cost effective. 1986, Prentice Hall, Englewood Cliffs, NJ.
  • Latham, G.P., Saari, L.M., Pursell, E.D., Campion, M.A., The situational interview. Journal of Applied Psychology 65 (1980), 422–427, 10.1037/0021-9010.65.4.422.
  • Levashina, J., Hartwell, C.J., Morgeson, F.P., Campion, M.A., The structured employment interview: Narrative and quantitative review of the research literature. Personnel Psychology 67 (2014), 241–293, 10.1111/peps.12052.
  • Liu, X., Potočnik, K., Anderson, N., Applicant reactions to selection methods in China. International Journal of Selection and Assessment 24 (2016), 296–303, 10.1111/ijsa.12148.
  • Macan, T.H., Dipboye, R.L., The relationship of interviewers’ preinterview impressions to selection and recruitment outcomes. Personnel Psychology 43 (1990), 745–768, 10.1111/j.1744-6570.1990.tb00681.x.
  • McCarthy, J.M., Van Iddekinge, C.H., Campion, M.A., Are highly structured job interviews resistant to demographic similarity effects?. Personnel Psychology 63 (2010), 325–359, 10.1111/j.1744-6570.2010.01172.x.
  • McDaniel, M.A., Whetzel, D.L., Schmidt, F.L., Maurer, S.D., The validity of employment interviews: A comprehensive review and meta-analysis. Journal of Applied Psychology 79 (1994), 599–616, 10.1037/0021-9010.79.4.599.
  • Moscoso, S., Salgado, J.F., Psychometric properties of a structured behavioral interview to hire private security personnel. Journal of Business and Psychology 16 (2001), 51–59, 10.1023/A:1007835704733.
  • Motowidlo, S.J., Carter, G.W., Dunnette, M.D., Tippins, N., Werner, S., Burnett, J.R., Vaughan, M.J., Studies of the structured behavioral interview. Journal of. Applied Psychology 77 (1992), 571–587, 10.1037/0021-9010.77.5.571.
  • Paunonen, S.V., Jackson, D.N., Oberman, S.M., Personnel selection decisions: Effects of applicant personality and the letter of reference. Organizational Behavior and Human Decision Processes 40 (1987), 96–114, 10.1016/0749-5978(87)90007-0.
  • Rodríguez, A., Predictive validity and adverse impact of the structured behavioral interview in the public sector. Journal of Work and Organizational Psychology 32 (2016), 75–85, 10.1016/j.rpto.2016.04.003.
  • Sacco, J.M., Scheu, C.R., Ryan, A.M., Schmitt, N., An Investigation of Race and Sex Similarity Effects in Interviews: A Multilevel Approach to Relational Demography. Journal of Applied Psychology 88 (2003), 852–865, 10.1037/0021-9010.88.5.852.
  • Salgado, J.F., Análisis de utilidad económica de la Entrevista Conductual Estructurada en la selección de personal de la administración general del País Vasco. Revista de Psicología del Trabajo y de las Organizaciones 23 (2007), 139–154.
  • Salgado, J.F., Moscoso, S., Validez de las entrevistas conductuales estructuradas. Revista de Psicología del Trabajo y las Organizaciones 11 (1995), 9–24.
  • Salgado, J.F., Moscoso, S., Seguridad de las valoraciones en la entrevista conductual estructurada y en la entrevista convencional, Poster session presented at the VI Congreso Nacional de Psicología Social, 1997, San Sebastián, Spain.
  • Salgado, J.F., Moscoso, S., Interviewer self-confidence in assessments using behavior description and conventional interviews, Paper presented at the 24th International Congress of Applied Psychology, 1998, San Francisco, CA.
  • Salgado, J.F., Moscoso, S., Comprehensive meta-analysis of the construct validity of the employment interview. European Journal of Work and Organizational Psychology 11 (2002), 299–324, 10.1080/13594320244000184.
  • Salgado, J.F., Moscoso, S., Utiliser les entretiens comportement aux structurés pour la sélection du personnel?. Lévy-Leboyer, C., Louche, C., Rolland, J.P., (eds.) RH: Les apports de la psychologie du travail, 1, 2006, Éditionsd́Organisation, Paris, 195–207.
  • Salgado, J.F., Moscoso, S., La entrevista conductual estructurada de selección de personal: Teoría práctica y rentabilidad. 3ª edición, 2011, Pirámide, Madrid.
  • Salgado, J.F., Moscoso, S., Gorriti, M., Investigaciones sobre la entrevista conductual estructurada (ECE) en la selección de personal en la Administración General del País Vasco: Meta-análisis de la Fiabilidad. Revista de Psicología del Trabajo y de las Organizaciones 20 (2004), 107–139.
  • Schinkel, S., van Vianen, A.E., Ryan, A.M., Applicant reactions to selection events: Four studies into the role of attributional style and fairness perceptions. International Journal of Selection and Assessment 24 (2016), 107–118, 10.1111/ijsa.12134.
  • Searcy, C.A., Woods, P.N., Gatewood, R., Lace, C., The validity of structured interviews: A meta-analytical search for moderators, Paper presented in the 8th Annual Conference of the Society of Industrial and Organizational Psychology, 1993, San Francisco, CA.
  • Silvester, J., Anderson, N., Technology and discourse: A Comparison of face-to-face and telephone employment interviews. International Journal of Selection and Assessment 11 (2003), 206–214, 10.1111/1468-2389.00244.
  • Steiner, D.D., Gilliland, S.W., Fairness reactions to personnel selection techniques in France and the United States. Journal of Applied Psychology 81 (1996), 134–141, 10.1111/j.0965-075X.2004.00265.x.