Universidades y comunicación. Papel de Twitter durante el inicio de la crisis sanitaria de la Covid-19

Referencias bibliográficas

• Ahmed, Zahir; Ahmed, Oli; Aibao, Zhou; Hanbin, Sang; Siyu, Liu; Ahmad, Akbaruddin (2020). “Epidemic of Covid-19 in China and associated psychological problems”. Asian journal of psychiatry, v. 51, 102092. https://doi.org/10.1016/j.ajp.2020.102092
• Akçayır, Gke (2017). “Why do faculty members use or not use social networking sites for education?”. Computers in human behavior, v. 71, pp. 378-385. https://doi.org/10.1016/j.chb.2017.02.028
• Aldoory, Linda; Grunig, James E. (2012). “The rise and fall of hot-issue publics: Relationships that develop from media coverage of events and crises”. International journal of strategic communication, v. 6, n. 1, pp. 93-108. https://doi.org/10.1080/1553118X.2011.634866
• Barkur, Gopalkrishna; Vibha; Kamath, Giridhar B. (2020). “Sentiment analysis of nationwide lockdown due to Covid 19 outbreak: Evidence from India”. Asian journal of psychiatry, v. 51, 102089. https://doi.org/10.1016/j.ajp.2020.102089
• Barrett, Michael; Davidson, Elisabeth; Prabhu, Jaideep; Vargo, Stephen L. (2015). “Service innovation in the digital age: Key contributions and future directions”. MIS quarterly, v. 39, n. 1, pp. 135-154. https://doi.org/10.25300/MISQ/2015/39:1.03
• Casero-Ripollés, Andreu (2020). “Impact of Covid-19 on the media system. Communicative and democratic consequences of news consumption during the outbreak”. El profesional de la información, v. 29, n. 2, e290223. https://doi.org/10.3145/epi.2020.mar.23
• Ceron, Andrea; Curini, Luigi; Iacus, Stefano M.; Porro, Giuseppe (2014). “Every tweet counts? How sentiment analysis of social media can improve our knowledge of citizens’ political preferences with an application to Italy and France”. New media and society, v. 16, n. 2, pp. 340-358. https://doi.org/10.1177/1461444813480466
• Cheng, Cecilia; Li, Angel-Yee-Iam (2014). “Internet addiction prevalence and quality of (real) life: A meta-analysis of 31 nations across seven world regions”. Cyberpsychology, behavior, and social networking, v. 17, n. 12, pp. 755-760. https://doi.org/10.1089/cyber.2014.0317
• Churchill, Elizabeth F.; Nelson, Les; Denoue, Laurent (2003). “Multimedia fliers: Information sharing with digital community bulletin boards”. In: Huysman, Marleen; Wenger, Etienne; Wulf, Wolker (eds.). Communities and technologies. Dordrecht: Springer, pp. 97-117. ISBN: 978 90 481 6418 9 https://doi.org/10.1007/978-94-017-0115-0_6
• Coombs, W. Timothy (2007). “Protecting organization reputations during a crisis: The development and application of situational crisis communication theory”. Corporate reputation review, v. 10, n. 3, pp. 163-176. https://doi.org/10.1057/palgrave.crr.1550049
• Coombs, W. Timothy; Frandsen, Finn; Holladay, Sherry J.; Johansen, Winni (2010). “Why a concern for apologia and crisis communication?”. Corporate communications: an international journal, v. 15 n. 4, pp. 337-349. https://doi.org/10.1108/13563281011085466
• Dabner, Nicki (2012). “‘Breaking ground’ in the use of social media: A case study of a university earthquake response to inform educational design with Facebook”. Internet and higher education, v. 15, n. 1, pp. 69-78. https://doi.org/10.1016/j.iheduc.2011.06.001
• España (2020). “Real decreto 463/2020, de 24 de marzo, por el que se declara el estado de alarma para la gestión de la situación de crisis sanitaria ocasionada por el Covid-19”. BOE, n. 67, 14 marzo. https://www.boe.es/buscar/act.php?id=BOE-A-2020-3692
• Everts, Jonathan (2013). “Announcing swine flu and the interpretation of pandemic anxiety”. Antipode, v. 45, n. 4, pp. 809-825. https://doi.org/10.1111/j.1467-8330.2012.01021.x
• Fernández-Luque, Luis; Imran, Muhammad (2018). “Humanitarian health computing using artificial intelligence and social media: A narrative literature review”. International journal of medical informatics, v. 114, pp. 136-142. https://doi.org/10.1016/j.ijmedinf.2018.01.015
• Fleiss, Joseph L.; Cohen, Jacob (1973). “The equivalence of weighted Kappa and the intraclass correlation coefficient as measures of reliability”. Educational and psychological measurement, v. 33, pp. 613-619. https://doi.org/10.1177/001316447303300309
• Forkosh-Baruch, Alona; Hershkovitz, Arnon (2012). “A case study of Israeli higher-education institutes sharing scholarly information with the community via social networks”. Internet and higher education, v. 15, n. 1, pp. 58-68. https://doi.org/10.1016/j.iheduc.2011.08.003
• Gao, Junling; Zheng, Pinpin; Jia, Yingnan; Chen, Hao; Mao, Yimeng; Chen, Suhong; Wang, Yi; Fu, Hua; Dai, Junming (2020). “Mental health problems and social media exposure during Covid-19 outbreak”. Plos one, v. 15, n. 4, pp. 1-10. https://doi.org/10.1371/journal.pone.0231924
• Glassman, Michael (2000). “Mutual aid theory and human development: Sociability as primary”. Journal for the theory of social behaviour, v. 30, n. 4, pp. 391-412. https://doi.org/10.1111/1468-5914.00137
• González-Bailón, Sandra; Wang, Ning (2016). “Networked discontent: The anatomy of protest campaigns in social media”. Social networks, v. 44, pp. 95-104. https://doi.org/10.1016/j.socnet.2015.07.003
• Grimal, Richard (2020). “Are French millennials less car-oriented? Literature review and empirical findings”. Transportation research part D: Transport and environment, v. 79. https://doi.org/10.1016/j.trd.2020.102221
• Hetz, Patricia R.; Dawson, Christi L.; Cullen, Theresa A. (2015). “Social media use and the fear of missing out (FoMO) while studying abroad”. Journal of research on technology in education, v. 47, n. 4, pp. 259-272. https://doi.org/10.1080/15391523.2015.1080585
• Hiremath, Pavan; Kowshik, C. S. Suhas; Manjunath, Maitri (2020). “Covid 19: Impact of lock-down on mental health and tips to overcome”. Asian journal of psychiatry, v. 51, 102088. https://doi.org/10.1016/j.ajp.2020.102088
• Hu, Minqing; Liu, Bing (2004). “Mining and summarizing customer reviews”. In: Proceedings of the 10th ACM Sigkdd International conference on knowledge discovery and data mining, pp. 168-177. https://doi.org/10.1145/1014052.1014073
• Jin, Songchang; Lin, Wangqun; Yin, Hong; Yang, Shuqiang; Li, Aiping; Deng, Bo (2015). “Community structure mining in big data social media networks with MapReduce”. Cluster computing, v. 18, n. 3, pp. 999-1010. https://doi.org/10.1007/s10586-015-0452-x
• Katz, Vikki S.; González, Carmen (2016). “Toward meaningful connectivity: Using multilevel communication research to reframe digital inequality”. Journal of communication, v. 66, n. 2, pp. 236-249. https://doi.org/10.1111/jcom.12214
• Keegan, Brendan J.; Rowley, Jennifer (2017). “Evaluation and decision making in social media marketing”. Management decision, v. 55, n. 1, pp. 15-31. https://doi.org/10.1108/MD-10-2015-0450
• Kim, Jooho; Hastak, Makarand (2018). “Social network analysis: Characteristics of online social networks after a disaster”. International journal of information management, v. 38, n. 1, pp. 86-96. https://doi.org/10.1016/j.ijinfomgt.2017.08.003
• King, Anna-Lucia-Spear; Valenca, Alexandre-Martins; Silva, Adriana-Cardoso O.; Baczynski, Tatiana-Pires; De-Carvalho, Marcele-Regine; Nardi, Antonio E. (2013). “Nomophobia: Dependency on virtual environments or social phobia?”. Computers in human behavior, v. 29, n. 1, pp. 140-144. https://doi.org/10.1016/j.chb.2012.07.025
• Kireyev, Kirill; Palen, Leysia; Anderson, Kenneth M. (2009). “Applications of topics models to analysis of disaster-related Twitter data”. Paper presented at the NIPS Workshop on applications for topic models: text and beyond.
• Latorre-Martínez, Pilar; Orive-Serrano, Víctor; Íñiguez-Dieste, David (2018). “Medición y análisis de la audiencia social de las televisiones autonómicas en Facebook y Twitter”. El profesional de la información, v. 27, n. 5, pp. 1061-1070. https://doi.org/10.3145/epi.2018.sep.10
• Liu, Wenlin; Lai, Chih-Hui; Xu, Weiai (2018). “Tweeting about emergency: A semantic network analysis of government organizations’ social media messaging during hurricane Harvey”. Public relations review, v. 44, n. 5, pp. 807-819. https://doi.org/10.1016/j.pubrev.2018.10.009
• López-Pérez, Lourdes; Olvera-Lobo, María-Dolores (2016). “Social media as channels for the public communication of science. The case of Spanish research centers and public universities”. In: Knautz, Kathrin; Baran, Katsiaryna S. (eds.). Facets of Facebook: use and users, pp. 241-264. http://hdl.handle.net/10481/43871
• Mehra, Aseem; Rani, Seema; Sahoo, Swapnajeet; Parveen, Shaheena; Singh, Ajay-Pal; Chakrabarti, Subho; Grover, Sandeep (2020). “A crisis for elderly with mental disorders: Relapse of symptoms due to heightened anxiety due to COVID-19”. Asian journal of psychiatry, v. 51, 102114. https://doi.org/10.1016/j.ajp.2020.102114
• Moghanibashi-Mansourieh, Amir (2020). “Assessing the anxiety level of Iranian general population during Covid-19 outbreak”. Asian journal of psychiatry, v. 51, 102076. https://doi.org/10.1016/j.ajp.2020.102076
• NHPCO (2020). Coronavirus disease 2019 (Covid-19) Shared decision-making tool. National Hospice and Palliative Care Organization. https://www.nhpco.org/wpcontent/uploads/COVID-19-Shared-Decision-Making-Tool.pdf
• Oradini, Federica; Saunders, Gunter (2008). “The use of social networking by students and staff in higher education”. Paper presented at the iLearning forum.
• Pourebrahim, Nastaran; Sultana, Selima; Edwards, John; Gochanour, Amanda; Mohanty, Somya (2019). “Understanding communication dynamics on Twitter during natural disasters: A case study of hurricane Sandy”. International journal of disaster risk reduction, v. 37, 101176. https://doi.org/10.1016/j.ijdrr.2019.101176
• Qiu, Jianyin; Shen, Bin; Zhao, Min; Wang, Zhen; Xie, Bin; Xu, Yifeng (2020). “A nationwide survey of psychological distress among Chinese people in the Covid-19 epidemic: Implications and policy recommendations”. General psychiatry, v. 33, n. 2. https://doi.org/10.1136/gpsych-2020-100213
• Reynard, Darcy; Shirgaokar, Manish (2019). “Harnessing the power of machine learning: Can Twitter data be useful in guiding resource allocation decisions during a natural disaster?”. Transportation research part D: Transport and environment, v. 77, pp. 449-463. https://doi.org/10.1016/j.trd.2019.03.002
• Rodríguez-Vázquez, Clide; Teijeiro-Álvarez, Mercedes; Blázquez-Lozano, Félix (2018). “Evaluation of the fanpages of Spanish universities: Public versus private institutions”. Universal access in the information society, v. 17, n. 4, pp. 735-743. https://doi.org/10.1007/s10209-017-0530-3
• Roy, Deblina; Tripathy, Sarvodaya; Kar, Sujita-Kumar; Sharma, Nivedita; Verma, Sudhir-Kumar; Kaushal, Vikas (2020). “Study of knowledge, attitude, anxiety y perceived mental healthcare need in Indian population during Covid-19 pandemic”. Asian journal of psychiatry, v. 51, 102083. https://doi.org/10.1016/j.ajp.2020.102083
• Ruz, Gonzalo A.; Henríquez, Pablo A.; Mascareño, Aldo (2020). “Sentiment analysis of Twitter data during critical events through Bayesian networks classifiers”. Future generation computer systems, v. 106, pp. 92-104. https://doi.org/10.1016/j.future.2020.01.005
• Saxton, Gregory D.; Guo, Chao (2014). “Online stakeholder targeting and the acquisition of social media capital”. International journal of nonprofit and voluntary sector marketing, v. 19, n. 4, pp. 286-300. https://doi.org/10.1002/nvsm.1504
• Sedereviciute, Kristina; Valentini, Chiara (2011). “Towards a more holistic stakeholder analysis approach. Mapping known and undiscovered stakeholders from social media”. International journal of strategic communication, v. 5, n. 4, pp. 221-239. https://doi.org/10.1080/1553118X.2011.592170
• Singh, Neha; Roy, Nirmalya; Gangopadhyay, Aryya (2019). “Analyzing the emotions of crowd for improving the emergency response services”. Pervasive and mobile computing, v. 58, 101018. https://doi.org/10.1016/j.pmcj.2019.04.009
• Sola-Morales, Salomé; Rivera-Gallardo, Ricardo (2015). “Las redes sociales como catalizador del movimiento estudiantil chileno en 2011”. Chasqui: revista latinoamericana de comunicación, v. 128, pp. 37-52. https://revistachasqui.org/index.php/chasqui/article/view/2243
• Takahashi, Bruno; Tandoc, Edson C.; Carmichael, Christine (2015). “Communicating on Twitter during a disaster: An analysis of tweets during typhoon Haiyan in the Philippines”. Computers in human behavior, v. 50, pp. 392-398. https://doi.org/10.1016/j.chb.2015.04.020
• Theja-Bhavaraju, Sai-Krishna; Beyney, Cyril; Nicholson, Charles (2019). “Quantitative analysis of social media sensitivity to natural disasters”. International journal of disaster risk reduction, v. 39, 101251. https://doi.org/10.1016/j.ijdrr.2019.101251
• Thelwall, Mike; Levitt, Jonathan M. (2020). “Retweeting Covid-19 disability issues: Risks, support and outrage”. El profesional de la información, v. 29, n. 2, e290216. https://doi.org/10.3145/epi.2020.mar.16
• Trainor, Kevin J.; Andzulis, James M.; Rapp, Adam; Agnihotri, Raj (2014). “Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM”. Journal of business research, v. 67, n. 6, pp. 1201-1208. https://doi.org/10.1016/j.jbusres.2013.05.002
• Vijaykumar, Santosh; Nowak, Glen; Himelboim, Itai; Jin, Yan (2018). “Virtual Zika transmission after the first U.S. case: Who said what and how it spread on Twitter”. American journal of infection control, v. 46, n. 5, pp. 549-557. https://doi.org/10.1016/j.ajic.2017.10.015
• Wallace, Cara L.; Waldkowski, Stephanie P.; Gibson, Allison; White, Patrick (2020). “Grief during the Covid-19 pandemic: Considerations for palliative care providers”. Journal of pain and symptom management, v. 60, n. 1, E70-E76. https://doi.org/10.1016/j.jpainsymman.2020.04.012
• Wamba, Samuel-Fosso; Akter, Shahriar; Edwards, Andrew; Chopin, Geoffrey; Gnanzou, Denis (2015). “How ‘big data’ can make big impact: Findings from a systematic review and a longitudinal case study”. International journal of production economics, v. 165, pp. 234-246. https://doi.org/10.1016/j.ijpe.2014.12.031
• Wang, C. Jason; Ng, Chun Y.; Brook, Robert H. (2020). “Response to Covid-19 in Taiwan: Big data analytics, new technology, and proactive testing”. JAMA. Journal of the American Medical Association, v. 323, n. 14, pp. 1341-1342. https://doi.org/10.1001/jama.2020.3151
• Wang, Zhicheng; Tang, Kun (2020). “Combating Covid-19: Health equity matters”. Nature medicine, v. 26, n. 4, 458. https://doi.org/10.1038/s41591-020-0823-6
• Weaver, Meaghann S.; Wiener, Lori (2020). “Applying palliative care principles to communicate with children about Covid-19”. Journal of pain and symptom management, v. 60, n. 1. https://doi.org/10.1016/j.jpainsymman.2020.03.020
• Welton-Mitchell, Courtney; James, Leah-Emily; Khanal, Shree-Niwas; James, Alexander-Scott (2018). “An integrated approach to mental health and disaster preparedness: A cluster comparison with earthquake affected communities in Nepal”. BMC psychiatry, v. 18, n. 1, pp. 1-14. https://doi.org/10.1186/s12888-018-1863-z
• White, David S.; Le-Cornu, Alison (2011). “Visitors and residents: A new typology for online engagement”. First Monday, v. 9, n. 16. https://firstmonday.org/article/view/3171/3049
• Wu, Desheng; Cui, Yiwen (2018). “Disaster early warning and damage assessment analysis using social media data and geo-location information”. Decision support systems, v. 111, pp. 48-59. https://doi.org/10.1016/j.dss.2018.04.005
• Yu, Yang; Duan, Wenjing; Cao, Qing (2013). “The impact of social and conventional media on firm equity value: A sentiment analysis approach”. Decision support systems, v. 55, n. 4, pp. 919-926. https://doi.org/10.1016/j.dss.2012.12.028