El Índice de Cobertura de Servicios (ICS). Un instrumento para la evaluación de los Servicios Públicos

  1. Nieves Lagares Diez 1
  2. María Pereira López 1
  3. Erika Jaráiz Gulías 1
  1. 1 Universidade de Santiago de Compostela
    info

    Universidade de Santiago de Compostela

    Santiago de Compostela, España

    ROR https://ror.org/030eybx10

Journal:
Gestión y análisis de políticas públicas

ISSN: 1134-6035

Year of publication: 2015

Issue: 13

Type: Article

DOI: 10.24965/GAPP.V0I13.10237 DIALNET GOOGLE SCHOLAR lock_openOpen access editor

More publications in: Gestión y análisis de políticas públicas

Abstract

The comprehensive growth experienced by the public services in Spain in the last thirty-eight years, parallel to the structuring of public administrations, to the process of decentralization of powers and to the development of the welfare State; It has become apparent the importance of its coverage not only for public administrations, as managers, but for citizens as co-owners of such services. Under support theoretical that provide the budgets of the paradigm of the New Public Service, put in value the notion of citizenship, as well as the rights inherent thereto, by placing the citizen at the centre of public debate. To achieve these objectives, administrations must put in place, mechanisms that allow them to know the expectations and satisfaction of citizens with the services provided. Do this and taking into account the theoretical and empirical background in this area, has been designed a theoretical proposal, the rate of coverage of services (ICS), that allows to analyze in a comparative way, through the establishment of thresholds for coverage, the level of coverage of the public services at the municipal level.

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