Estrategias de manejo de conflicto en clave emocional

  1. Montes Piñeiro, Carlos
  2. Rodríguez Fernández, M. Dámaso
  3. Serrano Martínez, Gonzalo
Revista:
Anales de psicología

ISSN: 0212-9728 1695-2294

Año de publicación: 2014

Volumen: 30

Número: 1

Páginas: 238-246

Tipo: Artículo

DOI: 10.6018/ANALESPS.30.1.135171 DIALNET GOOGLE SCHOLAR

Otras publicaciones en: Anales de psicología

Resumen

Un conflicto es un proceso dinámico y complejo que se alimen-ta de emociones. Por lo tanto, para entender los procesos de gestión de conflicto, es necesario estudiar la influencia de las variables emocionales que rodean las disputas. El propósito de este artículo es explorar el modo en que los estados de ánimo de las personas pueden orientar sus estrategias de manejo de conflictos. A diferencia de otros trabajos que manipulan arti-ficialmente las emociones, este estudio se centra en las diferencias de la ex-periencia emocional de las personas que se producen de modo natural. Los resultados sugieren que los estados de ánimo influyen sobre la elección de las estrategias de gestión de conflicto. Concretamente, se ha hallado que el afecto positivo predice la estrategia de integración, mientras que el afecto negativo predice la estrategia de dominación. Como conclusión se apunta que la influencia intrapersonal de las emociones es especialmente notoria cuando las personas experimentan estados de elevada activación emocional

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