Lack of preferential treatment: Effects on dissatisfaction after a service failure

  1. Varela-Neira, C.
  2. Vázquez-Casielles, R.
  3. Iglesias, V.
Journal:
Journal of Service Management

ISSN: 1757-5818

Year of publication: 2010

Volume: 21

Issue: 1

Pages: 45-68

Type: Article

DOI: 10.1108/09564231011025119 GOOGLE SCHOLAR
Data source: Scopus