Comportamiento de abandono de la relación de un cliente con la empresa en un contexto de fallo y recuperación del servicio

  1. Concepción Varela Neira
  2. Rodolfo Vázquez Casielles
  3. Víctor Iglesias Argüelles
Cuadernos de economía y dirección de la empresa

ISSN: 1138-5758

Year of publication: 2009

Issue: 40

Pages: 143-169

Type: Article

DOI: 10.1016/S1138-5758(09)70045-3 DIALNET GOOGLE SCHOLAR

More publications in: Cuadernos de economía y dirección de la empresa


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  • Dialnet Metrics Cited by: 10 (28-05-2023)
  • Dimensions Cited by: 11 (31-03-2023)


(Data updated as of 31-03-2023)
  • Total citations: 11
  • Recent citations: 3

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